We've come a long way with automation features in HSLynk via APIs, but platform independent push notifications will keep 3rd party human services apps abreast of the latest client and service information available

How it works, is that each data source in HSLynk securely publishes its data.  Trusted 3rd party apps can subscribe to that data feed.  When new data comes in, authorized users in trusted apps get notified.   The app users no longer have to keep checking for new information. 

We're going to use this for a lot of things:

  • coordinated entry matches (right now, notifications are pushed with email only)

  • client Golden View updates 

  • configured alerts processing

  • APR reports availability (currently email only notifications)

  • import/export file processing updates

Here are some diagrams of use cases.  We should be rolling this out within the month, and all existing customers will see new APIs they can use to leverage this new feature.

  • The first use case shows one users updates getting pushed out to other users listening for changes across the customer account or sharing partners.


  • The second use case shows the alerting system listening for certain error messages happening within HSLynk, and sending those out, via Slack or email, to support staff and users, inside or outside HSLynk.